Donor Concierge Terms and Conditions
Acceptance of Terms and Conditions:
Please read all sections of Donor Concierge’s Terms and Conditions prior to engaging our search services. By engaging Donor Concierge to conduct a search on your behalf, you, the client, acknowledge and accept these Terms and Conditions.
In these terms of sale, “we” means Donor Concierge (and “us” and “our” will be construed accordingly); and “you” means our client or potential client (and “yours” will be construed accordingly).
Your privacy and confidentiality in this process are very important to us. We will not release any of your personal information to third party agencies without your express verbal consent.
Provision of Service:
By engaging Donor Concierge to conduct a search for an egg donor or gestational carrier (surrogate) candidate, you agree to provide us with a comprehensive overview of the type of candidate you would like to locate by completing our “Intended Parent Intake” form.
Search overview: A search entails a Donor Concierge case manager reviewing egg donor and/or gestational carrier profiles from third-party fertility agencies. Your case manager will compile information on your behalf from each agency of candidates most closely meeting your stated criteria. We send candidate profiles to you as we find them during the course of the search.
The information you provide to us on the Intended Parent Intake form will be reviewed at Donor Concierge prior to the initiation of your search. You will have an opportunity to talk directly with your assigned case manager prior to the initiation of your search to confirm that they accurately understand your search criteria.
Since each search is customized to a client’s particular criteria, we cannot guarantee the number of candidates you will receive although our goal for a normal egg donor search is for 20-30 candidates over the course of the search and, for a normal surrogate search, 4-6 surrogate candidates who meet your doctor’s requirements. Our search is complete when we have searched the egg donor or surrogate agencies for candidates based on the criteria you have selected, whether or not you have found an egg donor or surrogate who you like.
Search criteria. The criteria you provide on the Intended Parent Intake form and in discussions with your case manager determine which egg donor candidates or surrogate candidates your case manager will find during the search. Any changes or modifications to your search criteria should be communicated immediately to your case manager and as close to the beginning of the search as possible. Any changes or modifications to the search criteria that you make after you are sent a set of candidate profiles will be implemented only with the agencies that the case manager has not yet searched. If you want your case manager to search the agencies that she has already searched for a second time, it will require her to begin a new search and applicable payment from you.
Importance of responding quickly. We will send you profiles of candidates currently listed as available by the agency (not on a waitlist or currently “in cycle”). Since the availability of candidates can change rapidly, we strongly recommend that you review candidate profiles within 24-48 hours of receipt from your case manager. It is important to respond quickly as attractive donors and surrogates are chosen fast. Being listed as available on the agency’s website does not guarantee that the donor is actually available. Agencies do not always keep their databases up to date.
Donor Concierge works with third-party agencies. We take care that the information we send you on each candidate is accurate and up to date as far as we know. Since the information being provided to us is by a third-party agency, we cannot guarantee the accuracy of information on any given candidate. The availability and accuracy lies with the individual egg donor or surrogacy agency managing that information.
Donor Concierge service levels. Our search packages are a time-limited, one-time review of all agency candidates that we access. The average length of time to conduct a search is approximately two weeks. During that time, we will send you profiles of all candidates relevant to your search criteria. We do not limit the number of profiles sent to you and encourage you to be broad with your criteria.
Clients choosing a Basic service plan will be responsible for following up with the individual agencies of candidates in whom they are interested. Donor Concierge will provide you with all of the contact information needed to follow up with the fertility agency(ies) representing the donor candidate(s) in whom you are interested.
Clients choosing a Premium service plan will have the assistance of their assigned case manager to get follow up information from the fertility agencies of up to seven (7) candidates.
Our “Platinum” search package is comprised of multiple searches for candidates who fit your stated criteria. With the Platinum search package, Donor Concierge will conduct 3 full searches of the egg donor agency websites in our program within one (1) year of date of booking. We recommend a pause of 6-8 weeks between each search for the best chance of seeing new candidate profiles. We do not offer the Platinum search package option for gestational carrier searches at this time.
Our guarantee is limited to conducting the egg donor or surrogate search based on the requirements that you submit at the time of booking. The vast majority of our clients find donors or surrogates and proceed to an IVF cycle. But, Donor Concierge cannot control that you will choose one of the candidates that we present to you. We also cannot guarantee that the information about donors or surrogates gathered through the search process is accurate or up to date, simply that it reflects the information available to us at the time of the search. We do guarantee that we will present the candidates who we deem to be suitable based on the information you provide to us (your ‘criteria’) at the time we search any particular agency.
Payment for any of our search service packages is due upon booking. Payment to Donor Concierge is for our time and expertise in searching for candidates and is not dependent upon matching with a particular candidate. Payment can be made with a credit card or via wire transfer. Donor Concierge works on a first-come, first-served basis and conducts searches in the order of our receipt of all applicable documents and payment.
You understand and agree that our maximum liability to you is limited to the amounts you have paid us to provide services to you. In no event will we be responsible for consequential damages of any kind, whether or not foreseeable.
Once we begin your egg donor, surrogate, or sperm search our fees are non-refundable. Fees are not dependent upon results as we cannot control the availability of specific donors or surrogates nor can Donor Concierge control that you will choose one of the candidates who we present to you. If a client chooses not to proceed with a search after reserving and paying for it and with notification of at least 24 hours before the start date of the search, Donor Concierge will refund payment less a 15% processing fee. All refunds will be issued in the same form payment was made. Please allow two weeks for processing.