Open roles
Case Manager
We’re looking for a dedicated Case Manager to join our expert team. Our ideal candidate is solution-oriented, enjoys solving problems, and feels confident in a client-facing role providing compassionate support to those experiencing the challenges of fertility treatment. You’re someone who can pivot from detailed database research, balance multiple projects and deadlines at once, and provide knowledgeable guidance.
Donor Concierge provides support, advocacy, and guidance throughout our clients’ family-building journeys. Our case managers work directly with hopeful parents, agencies, and fertility clinics to create a customized fertility plan for our clients.
Requirements:
- Bachelor’s degree
- Extensive experience with CRM platforms, Zoom and Excel/Google Sheets
- Detail-oriented, discreet, and disciplined work ethic
- Work well remotely and independently but still thrive in a team environment
- Pleasant, confident, professional phone demeanor
- Ability to balance multiple projects and priorities at once
- A strong desire to help others, particularly those struggling with fertility
Desired but not required:
- Knowledge of or experience with fertility processes
- Experience working in fertility-related healthcare field
We are currently hiring Case Managers for a part-time (25-30 hours per week) position, with the potential to grow into a full time role. Donor Concierge is a family-friendly company and maintains a flexible, understanding work environment. We are open to remote working, but you must have a valid working permit for the United States and be available during normal daytime working hours.
Join our team
Email your cover letter and resume to: [email protected]
Help us make a difference in our clients’ lives today.
Donor Concierge is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
“The support from Donor Concierge... The empathy, the love, the understanding was just incredible.”Rohit and AllisonRead their story
About us
In 2006, Gail Sexton Anderson launched Donor Concierge as a resource for intended parents who want greater choice when choosing a donor or surrogate. We are now the industry’s leading third-party concierge service.
Our mission
Donor Concierge has been recognized by parents and professionals as the trusted leader in third-party fertility. Integrity and transparency are our founding principles, and we want all intended parents to have confidence in the services we provide. Our team is committed to providing compassionate, expert guidance to hopeful parents of all backgrounds and adhering to the highest standards across the third-party fertility process. The Donor Concierge team works directly with clients to provide unprecedented support, advocacy, and guidance throughout the fertility journey.
We are here to help hopeful parents through the most important search of their lives, so they can build the family of their dreams.
