The Donor Concierge team is comprised of compassionate, educated, and knowledgeable case managers, with a track record of outstanding results to help families find the right donor/surrogate choice through the best industry connections. We have chosen each team member for her unique ability to relate to our clients. We have a multinational office with Canadian, Chinese, Filipino, and American case managers who speak a variety of languages including Mandarin, French, Tagalog, Spanish, and English.
Gail has dedicated her career to helping intended parents from all walks of life build families. She founded Donor Concierge as a compassionate approach to helping intended parents sort through the gauntlet of egg donor and surrogacy options. Gail is a Harvard trained counselor with 20 years of experience helping intended parents have the baby they always dreamed of.
After graduate school, Gail joined a research group in the Psychology Department at Yale University. Later, she joined a group of researchers in pediatric neurology at Yale New Haven Hospital doing developmental testing with children born prematurely of very low birth weight. Gail is also a graduate of Alice Domar’s Mind Body Fertility Program through Boston IVF and has served on a Radcliffe panel with other fertility experts. In her career in the fertility industry, Gail has been Executive Director of one of the leading surrogacy agencies and helped start two different egg donor agencies. Gail is an empathic listener who brings a calming influence to what can often be an emotionally stressful process.
A frequent speaker at fertility conferences, Gail consults with organizations creating fertility service programs. She is a boardmember of SEEDS, The Society for Ethics in Egg Donation and Surrogacy, and Babyquest Foundation, giving financial assistance to those dealing with infertility. Married since 1984 with two wonderful children, Gail says having the privilege of being a mother has ignited her passion for helping others experience the joy of parenting.
Anna Baylon, RN, BSN - Egg Donor Program Director
Anna is a kind and compassionate nurse, counselor and mother of one vivacious daughter conceived after her own bout with infertility. She has dedicated her professional career to the business of caring. With over 20 years of nursing experience, Anna has been involved in women’s health, newborn care, oncology, and surgical recovery. She is passionate about helping intended parents attain their dream of building a family. Because no matter how many times it happens, she will never tire of witnessing the joy of welcoming a baby into the world.
Anna earned her Bachelor’s Degree in Nursing at West Visayas State University, consistently named as one of the top nursing schools in the Philippines. She worked for over 12 years at Sharp Mary Birch Hospital for Women and Newborns in the Postpartum, NICU and Recovery Units helping women in various reproductive and infertility stages undergo surgical procedures including C-sections, laparoscopic, and robotic-assisted surgeries. She has been nominated Nurse of the Year for Clinical Excellence and First Touch Champion for dedication to customer service. Currently Anna is also a maternal/infant visiting nurse heavily involved in educating new moms and parents with babies in their own homes including lactation counseling, community resource networking, and preventative services.
Gloria Li, BA, PMP - Asian Specialist & Sr Case Manager
Gloria has a unique combination of interpersonal and technical skills, having been both an events planner and an IT specialist. Over the years, she has executed and designed trade shows with clients that include high-profile celebrities, Fortune 500 corporations for IT World Canada, and OutsourceWorld LLC. She was raised in China but is now a Canadian citizen and works with us remotely from Vancouver.
Her warm and enthusiastic personality, along with flawless precision and attention to detail, has helped contribute to her success and client satisfaction. Her vision and passion for the mission that perfection is truly in the details have set a high mark in our commitment to excellence. Gloria speaks fluent Mandarin and English. Gloria earned her bachelors degree in Applied Math and Computer Science.
Gloria is married with three young children.
Michelle Laurie, BJ, MSc, SRM - Director of Marketing & Business Development
Michelle has a unique understanding and empathy for those struggling with infertility. After spending several years challenged with her own fertility issues, Michelle welcomed her son to the world. She returned to post-graduate study and achieved her Masters in Social Research Methods from the Open University in 2012. Focusing on discursive interactions in the cyber world, Michelle is passionate about bringing people together and has a tenacious approach to research to match our clients with the most suitable egg donors.
Michelle joins us after a varied career spanning several continents. Growing up in Canada and a self-confessed ‘news junkie’, she took her undergraduate degree in Journalism and Politics and emigrated to the UK, spending over a decade as a successful television producer and journalist. She travelled the world as a Series Producer on documentaries for the BBC, National Geographic, and other international broadcast clients. Now, working with Donor Concierge brings all of her talents together to help others to fulfill their dream of a family.
Cheryl Lister, MA, MFTI - Surrogacy Program Director
Cheryl is a Senior Case Manager working with IPs who are seeking Egg Donors and/or Surrogates. Cheryl holds a Masters in Counseling Psychology, and brings compassion and understanding into the search process. Cheryl's two daughters were conceived via assisted reproduction, thus she also personally empathizes with the IP's and the complex journey.
Cheryl earned her BA in Psychology from UC Santa Barbara and holds a masters degree in Counseling Psychology from John F. Kennedy University.
Lara Grad, BA - Program Manager
Lara is our Program Manager, and also helps on both egg donor and sperm searches. Lara has an extensive background in women’s health and the fertility industry, including third party coordination at a prominent San Francisco fertility clinic. Lara brings a sense of organization and management to Donor Concierge, along with a keen eye to detail, a calm approach and a strong sense of our clients’ needs.
Lara holds a BA in Human Development and Family Life Education from CSU Sacramento.
Maureen Riley, BBA - Sr Case Manager
Moe is an empathetic listener with a unique perspective on the difficulties of creating a family. After she aggressively pursued her career, she never imagined the challenges she would face in her thirties with her own fertility. Upon educating herself on the numerous family planning options, she is now the proud mother of three. Moe is now devoted to sharing her path and exposing other individuals and families with the various options to create the family they were meant to experience.
Maureen has a Marketing and Management degree from the University of Portland.
Janae Krell - Sr Case Manager
Janae is a Surrogate Case Manager building relationships with surrogacy programs and assisting with egg donor searches. Cheryl and Janae work as a team to help our clients to find their perfect surrogate. Janae is also a mom of four, an experienced gestational surrogate (having carried surprise splitter triplets), and the founder of All Things Surrogacy, a non-profit dedicated to providing education and support to all in the surrogacy community.
Shiva Fatemi, MD, MS - Sr Case Manager
Shiva is a highly accomplished Senior Case Manager specializing in egg donor searches and medical screening of donor candidates. Shiva holds a Medical Doctorate degree from Azad Medical University of Tehran and also a Masters degree in Counseling Psychology from Dominican University of California.
She is passionate about supporting IPs from multicultural backgrounds and her counseling training provides an empathic approach for intended parents going through this challenging time. Fluent in Persian, Shiva’s medical background is second to none in helping clients assess suitable candidates for egg donation.
Emily Radstrom, BA - Sr Case Manager
Emily graduated cum laude from Vanderbilt with a BA in Economics and Business. After years in the corporate world working as a business analyst in the energy sector, Emily shifted career paths to focus on advocacy for children and families, becoming a Case Manager at Child Protective Services and a Court Appointed Special Advocate for children.
Emily is a compassionate and empathetic listener with a unique perspective on the difficulties of creating a family. After facing her own challenges with fertility, she is now the mother of twin girls. Emily is devoted to sharing her experiences and helping others to discover all the options available to create the family they were meant to experience.
Terrell Anderson - COO
Terry joined Donor Concierge after spending his career in software and IP-based businesses in large corporate, emerging growth, and startup environments. He has served in a variety of president and general manager roles with a focus on strategy, acquisitions and strategic partnering, new product development, brand building and market launches.
Terry earned his MBA from Harvard and his BA in Communications from Houghton College. He serves on the Board of several for-profit and non-profit organizations.
