The Donor Concierge team is comprised of compassionate, educated, and knowledgeable case managers, with a track record of outstanding results to help families find the right donor/surrogate choice through the best industry connections. We have chosen each team member for her unique ability to relate to our clients. We have a multinational office with Canadian, Chinese, Filipino, and American case managers who speak a variety of languages including Mandarin, French, Tagalog, Spanish, and English.
Gail has dedicated her career to helping intended parents from all walks of life build families. She founded Donor Concierge as a compassionate approach to helping intended parents sort through the gauntlet of egg donor and surrogacy options. Gail is a Harvard trained counselor with 20 years of experience helping intended parents have the baby they always dreamed of.
After graduate school, Gail joined a research group in the Psychology Department at Yale University. Later, she joined a group of researchers in pediatric neurology at Yale New Haven Hospital doing developmental testing with children born prematurely of very low birth weight. Gail is also a graduate of Alice Domar’s Mind Body Fertility Program through Boston IVF and has served on a Radcliffe panel with other fertility experts. In her career in the fertility industry, Gail has been Executive Director of one of the leading surrogacy agencies and helped start two different egg donor agencies. Gail is an empathic listener who brings a calming influence to what can often be an emotionally stressful process.
A frequent speaker at fertility conferences, Gail consults with organizations creating fertility service programs. She is a boardmember of SEEDS, The Society for Ethics in Egg Donation and Surrogacy, and the Co-Founder of FRTYL, a new online platform for third party fertility. Married since 1984 with two wonderful children, Gail says having the privilege of being a mother has ignited her passion for helping others experience the joy of parenting.
Anna Baylon, RN, MSN - Medical Consultant
Anna has over 20 years of experience in the field of women and infant’s health nursing. She has assumed leadership roles in the hospital and home health settings. Her training has enabled her to develop a compassionate yet organized style in helping intended parents attain their dream of building a family. She is a devoted mother to her daughter conceived after her own bout with infertility.
Anna is fluent in Filipino and holds a Bachelor’s in Nursing from West Visayas State University. She recently completed her MSN with an emphasis in Health Informatics through Grand Canyon University.
Gloria Li, BA, PMP - Program Director
Gloria has a unique combination of interpersonal and technical skills, having been both an events planner and an IT specialist. Over the years, she has executed and designed trade shows with clients that include high-profile celebrities, Fortune 500 corporations for IT World Canada, and OutsourceWorld LLC.
Her warm and enthusiastic personality, along with flawless precision and attention to detail, has helped contribute to her success and client satisfaction. Her vision and passion for the mission that perfection is truly in the details have set a high mark in our commitment to excellence. Gloria speaks fluent Mandarin and English. Gloria earned her bachelors degree in Applied Math and Computer Science. Gloria is married with three young children.
Michelle Laurie, BJ, MSc, SRM - Marketing & Business Development
Michelle has a unique understanding and empathy for those struggling with infertility. After spending several years challenged with her own fertility issues, Michelle welcomed her son to the world. She returned to post-graduate study and achieved her Masters in Social Research Methods from the Open University in 2012. Focusing on discursive interactions in the cyber world, Michelle is passionate about bringing people together and has a tenacious approach to research to match our clients with the most suitable egg donors.
Michelle joins us after a varied career spanning several continents. Growing up in Canada and a self-confessed ‘news junkie’, she took her undergraduate degree in Journalism and Politics and emigrated to the UK, spending over a decade as a successful television producer and journalist. She travelled the world as a Series Producer on documentaries for the BBC, National Geographic, and other international broadcast clients. Now, working with Donor Concierge brings all of her talents together to help others to fulfill their dream of a family.
Marni has extensive background in family building, having worked previously as client relations manager at a gestational surrogacy agency and as program director of newborn domestic adoptions at a private, non-profit adoption agency. As an adult adoptee herself, Marni brings a deep understanding of the complex and sensitive nature of this work.
Marni is formally trained as an attorney, with experience working as a senior court attorney on civil and criminal appeals at the NYS Appellate Division, Second Department. She holds a Bachelor of Art degree from the University of Michigan (go blue!) and a Juris Doctorate degree from Brooklyn Law School. In her free time, Marni enjoys spending time with her family and teaching as a certified yoga instructor.
Tiffany Hallgren Crook , BS - Private Client Third Party Liaison
Tiffany joins Donor Concierge with over 8 years of experience in third party reproduction. She has used her experiences and knowledge in the industry to help clients build their families.Tiffany has experience working with multiple fertility clinics and being an agency owner, she brings a multi-faceted understanding and perspective to the egg donor and surrogacy process.
Tiffany holds a BS in Business Administration, and is currently pursuing her Masters in Nonprofit Management at Columbia University. She hopes to one day apply her knowledge of fertility and nonprofit structure to create a foundation benefiting those with infertility. Tiffany lives in Los Angeles with her husband and two black labs. In her spare time she enjoys walking her dogs, going to the movies, and traveling the world.
Alison Martin - Administrative Specialist, Private Client
Alison is our Administrative specialist, working with our Private Client Team. Alison handles many of the organizational tasks associated with Donor Concierge, providing research and administrative support to our team. Originally from the UK, Alison spent many years in HR before moving to the busy world of television as a production coordinator. Alison is the mother of two teenagers, enjoys looking after her three cats and volunteers her time as Treasurer of a local youth competitive gymnastics club.
Lara Grad, BA - Sr Case Manager, Surrogacy Liaison
Lara is our Surrogacy Liaison, matching intended parents with surrogates, in addition to working with our egg donor search clients. Lara has an extensive background in women’s health and the fertility industry, including third party coordination at a prominent San Francisco fertility clinic. Lara brings a sense of organization and management to Donor Concierge, along with a keen eye to detail, a calm approach and a strong sense of our clients’ needs.
Lara holds a BA in Human Development and Family Life Education from CSU Sacramento.
Jeanette Passwaters, LPN - Surrogate Case Manager
Jeanette joins Donor Concierge with over 18 years of experience in the surrogacy industry. Along with founding her own boutique agency, Jeanette served as a gestational surrogate for three lovely couples that she remains connected with. Helping to create families is her true passion. As a Licenced Practical Nurse (LPN), Jeanette has worked in a variety of nursing fields over a 15-year span and brings extensive medical knowledge to our team. She is married with three children and is the loving grandmother to three.
Krystal Lemcke - Sr Case Manager
Krystal comes to Donor Concierge with 12 years experience in third party reproduction. She is passionate about helping others on their journey to parenthood. As a previous egg donor and agency owner, she brings a unique understanding to the complexities involved with finding that perfect match.
Krystal holds a BA in English LIterature from St. Olaf College. After graduating, she joined the corporate world in Finance where she earned her CPP and CPA, which lead her to manage escrow for a leading Egg Donor Agency. Krystal lives in Minnesota with her husband and 5 children. If she has any spare time, you'll find her woodworking or gardening.
Rachael Smolen, BA - Sr Case Manager
She joins us after spending a decade living and working overseas in the corporate world. Her experiences of fertility treatment as an expat, have given her a deep appreciation for the availability of cutting edge fertility treatments in the US, and an understanding of the unique challenges faced by our international clients.
After finally welcoming a beautiful daughter, Rachael left the frenetic pace of tech and advertising to focus her talents on services for mothers and families. She brings her problem solving skills and a great sense of empathy to the role of Case Manager.
Rachael holds a BA in Art History from UC Santa Barbara. She is multilingual, speaking both French and Mandarin, enjoys hiking with her family, rock climbing, yoga, and photography.
Jun Feng, BA - Research Assistant
Jun Feng is a young and vibrant new member of our Asian team. Jun holds a Bachelor’s of Business Administration in Marketing and has over 5 years of international customer service experience. Jun is a new mother of a handsome baby boy. Through her new role as a parent, Jun is passionate in bringing joy and fulfillment to our clients.
Grace Yang, BA - Research Assistant
Grace Yang immigrated to Canada with her parents when she was 12 years old. She is fluent in both English and Mandarin. After earning her Bachelor’s Degree in Commerce, she was working as a payroll administrator in a multi-national company. Grace is mature, responsible and task-oriented. She is happily married with an 8 year old daughter and a 4 year old son. Through her attention to detail and emphasis on family values, she contributes a valuable perspective to our Asian search process.
Lynn Gustafson, BA - Marketing Assistant
Lynn brings ten years of marketing and visual design experience to Donor Concierge, having worked for a variety of companies in tech, media, creative and non-profit organizations in the Bay Area and beyond. A consummate communicator, Lynn prides herself on truth in marketing and connecting with an intended audience with concise content and great images.
Lynn is the proud mother of two grown sons and one adorable grandbaby. She can be found in her spare time gardening, upcycling vintage jewelry pieces, and hanging with her dog, Sadie.
Kim Monroe, BA - Business Development
Kim comes to us with over 20 years experience in reproductive health business development. She has been instrumental in helping several cutting edge companies grow from start ups to publicly held entities. She attended Webster University for her degree in Laboratory Science and Business Management and interned at Washington University School of Medicine. Her long term relationships in the IVf industry are a welcome addition at Donor Concierge.
Terrell Anderson - COO
Terry joined Donor Concierge after spending his career in software and IP-based businesses in large corporate, emerging growth, and startup environments. He has served in a variety of president and general manager roles with a focus on strategy, acquisitions and strategic partnering, new product development, brand building and market launches.
Terry earned his MBA from Harvard and his BA in Communications from Houghton College. He serves on the Board of several for-profit and non-profit organizations.
Jonathan Stowe - CTO
Jon is a nationally known technology leader, serving recently as the president of Dev Bootcamp where he led the sale of the company to Kaplan Education. Earlier, Jon was the CTO and COO of Teachscape, a teacher evaluation and learning company where he developed the company’s product roadmap and built 8 products in a 4-component SAAS platform.
Jon has worked in senior technology and product roles at Pearson Education, Thomson Higher Education, and Cengage Learning and has been part of three other software companies with successful exits. Jon began his career as a software developer and interface designer and has been a self-taught programmer from age 16. Jon holds a bachelor’s degree in Computer Graphics and Sculpture from the University of Connecticut.